Focus on the People
Generally speaking, technology isn’t the problem. Healthcare executives need to focus on the people, rather than the technology, to make a difference. Consider all of the experiences across healthcare – how long it takes to get an MRI or the length of time a patient sits in the waiting room before seeing a doctor – and begin making improvements where a consumer will feel it most. Executives most often fail because the changes they introduce just aren’t disruptive enough and they forget to tailor their efforts to the consumer.
Measure Up
In order to learn and move forward, you have to know where you started. AIM introduced solid metrics and now takes on a “measure, measure, measure” mentality. For example, with the help of Appian and mobile devices, clinicians can now be in the room with patients and start the authorization process, which reduces cost and increases agility. Overall, AIM increased their delivery speed up to 60% in some cases – a measurement made possible by starting with a baseline.
Fail Fast
It’s no coincidence that all the most successful companies maintain the mantra “fail often and fail fast.” It’s important to be an organization centered on learning – take risks, learn from them, and move on to the next challenge.
Communicate the Strategy
Phil urged the audience to be “strategically tactical and tactically strategic,” meaning be thorough in talking to developers and explaining the strategy behind any initiative. Developers help make decisions that improve and innovate AIM’s offerings and delivery of services.