Insights
Concord insights on technology and consulting topics. Some might call it blogworthy.
Natalie Sheffield
Consulting Tips & Tricks
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Data Solutions & Analytics
Data Governance vs. Data Management: Definitions and Strategies
Thriving businesses know how to harness the power of data and technology in today's digital world....
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Consulting Tips & Tricks
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Data Solutions & Analytics
Business Intelligence Strategy and Roadmap: A Guide
How confident are you in your business intelligence (BI) strategy? Implementing an effective BI...
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Data Solutions & Analytics
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Data Visualization
The Pitfalls of Data Fluency — Insights from Marketing Analytics Summit
Is your organization data fluent? Find out the key pitfalls befalling organizations, plus other...
1 Minute Read
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Digital & User Experience
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Retail
Headless Commerce Benefits: Are They Right For You?
Ecommerce businesses seek innovative ways to enhance customer experiences, improve website...
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Healthcare
Customer Retention in the Insurance Industry: Listening to the Healthcare Data
The significance of member and customer retention in the insurance industry cannot be overstated,...
3 Minute Read
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Retail
Retail Customer Experience Strategy Dos and Don'ts
In today's hyper-competitive retail landscape, offering excellent products and services isn’t...
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Digital & User Experience
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Healthcare
Health Plan Member Experience: Improve Star Ratings
The health plan member experience consists of every contact the customer has with their health plan...
3 Minute Read
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Data Solutions & Analytics
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Healthcare
How to Use Value-Based Care Data Analytics to Improve Customer Satisfaction
Data analytics directly affect the success of payers in delivering care that meets member needs and...
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Data Solutions & Analytics
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Cloud Applications & Integration
Salesforce Data Management Best Practices: Getting the Most Out of Salesforce
Effective data management is crucial for organizations seeking to streamline operations, enhance...
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Cloud Applications & Integration
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Retail
Ecommerce Cloud Architecture: How to Optimize Your Cloud
Ecommerce business operations rely on cloud architecture to function. As an extremely flexible and...
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