Natalie Sheffield

Retail Customer Experience Strategy Dos and Don'ts

In today's hyper-competitive retail landscape, offering excellent products and services isn’t...

Health Plan Member Experience: Improve Star Ratings

The health plan member experience consists of every contact the customer has with their health plan...

How to Use Value-Based Care Data Analytics to Improve Customer Satisfaction

Data analytics directly affect the success of payers in delivering care that meets member needs and...

Salesforce Data Management Best Practices: Getting the Most Out of Salesforce

Effective data management is crucial for organizations seeking to streamline operations, enhance...

Ecommerce Cloud Architecture: How to Optimize Your Cloud

Ecommerce business operations rely on cloud architecture to function. As an extremely flexible and...

Retail Loyalty Strategies: How to Get Started

For many customers, retail loyalty strategies play a principal part in the ecommerce shopping...

The Role of Value-Based Healthcare in Patient and Member Experience

Payers are focusing more on value-based healthcare, patient experience, and what supports it, like...

Simplifying FHIR Standards for Healthcare Payers

For most healthcare professionals, the fast healthcare interoperability resource (FHIR) standard...

Headless Commerce vs. Traditional Commerce: Which is Right for You?

Retailers are always looking for the next best advantage in the ongoing battle for consumer...

Health That Connects + Tech That Cares – Insights from HIMSS 2023

We reveal 3 major themes from the HIMSS2023 global healthcare conference that you need to know.