Digital & User Experience

Improving Customer Experience Through Salesforce

Key takeaways from Salesforce World Tour NYC. Concord joined Salesforce customers, partners, and...

Headless Commerce vs. Traditional Commerce: Which is Right for You?

Retailers are always looking for the next best advantage in the ongoing battle for consumer...

How to Build a Customer Experience Strategy in Retail: 7 Things You Can Do Now

Customer experience is the much-heralded and often elusive target that turns a casual shopper into...

Key Takeaways from Adobe Summit 2023: Building a Future with CX-Led Growth

Marketers should embrace these AI-based tools to improve customer experiences.

Digital Health Trends in 2023

These are the 4 trends to watch in 2023 for healthcare payers in the digital space. 

5 Critical Mobile App Features to Build Customer Loyalty

Learn why these 5 mobile app features are crucial to generating customer loyalty and building...

Going Headless is Less Spooky Than You Think

No need to be frightened! We share a few factors to consider when choosing the right CMS for your...

Building Momentum with User Experience Quick Wins

Investing in your customers is always a safe bet - even when the economic outlook isn't so sunny.

The New Wave of Retail Loyalty Solutions

Tech-based loyalty programs offer valuable insight into your customer base.

Devising Your Mobile Strategy

4 steps to consider when building a dynamic mobile application.