Digital & User Experience

What Happens When Two Heads Really Aren’t Better Than One?

Why good advice for problem-solving might be terrible advice for your digital architecture.

How Micro-Interactions Enhance Your App Experience

After a few hiccups in the evolution of UI, micro-interactions help bring an engaging human element...

Growth and Sophistication in CUI: What Does That Mean for Your Organization?

AI has made a substantial impact on user experience. Here’s how conversation user interaction (CUI)...

Headless Commerce Benefits: Are They Right For You?

Ecommerce businesses seek innovative ways to enhance customer experiences, improve website...

Health Plan Member Experience: Improve Star Ratings

The health plan member experience consists of every contact the customer has with their health plan...

Improving Customer Experience Through Salesforce

Key takeaways from Salesforce World Tour NYC. Concord joined Salesforce customers, partners, and...

Headless Commerce vs. Traditional Commerce: Which is Right for You?

Retailers are always looking for the next best advantage in the ongoing battle for consumer...

How to Build a Customer Experience Strategy in Retail: 7 Things You Can Do Now

Customer experience is the much-heralded and often elusive target that turns a casual shopper into...

Key Takeaways from Adobe Summit 2023: Building a Future with CX-Led Growth

Marketers should embrace these AI-based tools to improve customer experiences.

Digital Health Trends in 2023

These are the 4 trends to watch in 2023 for healthcare payers in the digital space.