Insights
Concord insights on technology and consulting topics. Some might call it blogworthy.
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Digital & User Experience
Digital & User Experience
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Retail
Headless Commerce Benefits: Are They Right For You?
Ecommerce businesses seek innovative ways to enhance customer experiences, improve website...
4 Minute Read
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Digital & User Experience
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Healthcare
Health Plan Member Experience: Improve Star Ratings
The health plan member experience consists of every contact the customer has with their health plan...
3 Minute Read
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Digital & User Experience
Improving Customer Experience Through Salesforce
Key takeaways from Salesforce World Tour NYC. Concord joined Salesforce customers, partners, and...
3 Minute Read
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Digital & User Experience
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Retail
Headless Commerce vs. Traditional Commerce: Which is Right for You?
Retailers are always looking for the next best advantage in the ongoing battle for consumer...
3 Minute Read
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Consulting Tips & Tricks
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Digital & User Experience
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Retail
How to Build a Customer Experience Strategy in Retail: 7 Things You Can Do Now
Customer experience is the much-heralded and often elusive target that turns a casual shopper into...
4 Minute Read
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Digital & User Experience
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Retail
Key Takeaways from Adobe Summit 2023: Building a Future with CX-Led Growth
Marketers should embrace these AI-based tools to improve customer experiences.
2 Minute Read
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Digital & User Experience
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Healthcare
Digital Health Trends in 2023
These are the 4 trends to watch in 2023 for healthcare payers in the digital space.
8 Minute Read
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Digital & User Experience
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Retail
5 Critical Mobile App Features to Build Customer Loyalty
Learn why these 5 mobile app features are crucial to generating customer loyalty and building...
3 Minute Read
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Digital & User Experience
Going Headless is Less Spooky Than You Think
No need to be frightened! We share a few factors to consider when choosing the right CMS for your...
2 Minute Read
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Digital & User Experience
Building Momentum with User Experience Quick Wins
Investing in your customers is always a safe bet - even when the economic outlook isn't so sunny.
4 Minute Read
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