Digital & User Experience

Headless Commerce Benefits: Are They Right For You?

Ecommerce businesses seek innovative ways to enhance customer experiences, improve website...

Health Plan Member Experience: Improve Star Ratings

The health plan member experience consists of every contact the customer has with their health plan...

Improving Customer Experience Through Salesforce

Key takeaways from Salesforce World Tour NYC. Concord joined Salesforce customers, partners, and...

Headless Commerce vs. Traditional Commerce: Which is Right for You?

Retailers are always looking for the next best advantage in the ongoing battle for consumer...

How to Build a Customer Experience Strategy in Retail: 7 Things You Can Do Now

Customer experience is the much-heralded and often elusive target that turns a casual shopper into...

Key Takeaways from Adobe Summit 2023: Building a Future with CX-Led Growth

Marketers should embrace these AI-based tools to improve customer experiences.

Digital Health Trends in 2023

These are the 4 trends to watch in 2023 for healthcare payers in the digital space.

5 Critical Mobile App Features to Build Customer Loyalty

Learn why these 5 mobile app features are crucial to generating customer loyalty and building...

Going Headless is Less Spooky Than You Think

No need to be frightened! We share a few factors to consider when choosing the right CMS for your...

Building Momentum with User Experience Quick Wins

Investing in your customers is always a safe bet - even when the economic outlook isn't so sunny.